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Terms and Conditions

 

  • By ordering from BASICS Studio e-shop, a property belonging to Khushboo Kakkar, you agree to be bound by the following Terms and Conditions. BASICS Studio, reserves the right to update these terms at anytime without prior notice.

  • All the products featured at https://basicsstudio.in are for PERSONAL USE ONLY. You may not mass produce, share, sell or distribute the finished products. All products are for non-commercial use. For commercial use, please contact BASICS Studio for wholesale enquiries.

  • You are not authorized to sell this product/template in digital or print form, use any images or parts of this product/template to create commercial products, distribute the original images or give to someone else to print, or suggest in any way that you created these images yourself. If you use the images for editorial purposes you will need to contact and take permission from the owner.

  • All designs are original creations by the artist Khushboo Kakkar, and are the copyright and perpetual intellectual property of Khushboo Kakkar. Copyright privileges are not transferable.

  • Orders are processed after payment is received by us in full.

 

Shipping: 

​We ship all orders within 3-6 days of receiving your order. Delivery within India usually takes around 7-10 days. Delivery outside India can take upto 3-4 weeks depending on where the order is from. Important to note full first and last name, proper address, email id, and contact number are essential. Please double-check the above before placing your order.  Orders with incorrect or incomplete names may be delayed. Contact Number with the correct country code is mandatory for all shipping purposes. PRIOR to placing an order and pay the appropriate fee for the upgrade.
International shipping is expensive and sometimes it will cost more than the item itself. Shipping can also take several weeks unless shipping is upgraded. The customer is responsible for any customs fees or duties, taxes of the land, and imports tax. Please be prepared to pay extra fees and/or pick up your package at a post office or customs location if required. Customs requires a full name and phone number for all international orders. 


 

Refunds, Cancellation and Return Policy: 

  • All sales are final. 

Liability for errors: We are not liable for errors committed by you during the course of personalising a product. These errors, though not limited to, may be a result of the following: misspelling, bleeds, grammar, punctuation, or image resolution.

Artwork & Photographs: By submitting an artwork or photograph for use in a custom product on https://basicsstudio.in, you certify that you have the right to use the photographs in your files. You agree not to share any files consisting of the following: material that could give rise to any civil or criminal liability; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase, if ordered through the website then your name and date of purchase should be enough information for us to find the proof of purchase.

If your order arrives in poor condition then please get in touch explaining the issue. If there is damage to the product then send us some digital photos along with your order number and date of purchase and state whether you would like a replacement or a store credit. We will then email you with the address to send your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please return giclee prints in the protective packaging in which you received it. 


Disclaimer: Art colour may vary from printer to printer and monitor to monitor, depending on your settings. Laser colour printers may yield different colour output from inkjet printers. This website attempts to display product images, quality, and colours as accurately as possible. However, we cannot guarantee that the colour you see on your monitor will match the actual product colour, since all monitors offer different qualities of visibility.

  • You must provide a valid email address and any other information requested by BASICS Studio to complete your order.

  • You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

  • Your access to https://basicsstudio.in may be terminated or suspended at any time, without notice and for any reason.

  • We reserve the right to refuse an order without disclosing a reason.

    Errors or Inaccuracies: We strive to provide accurate information on our website, but do sometimes make mistakes. The website is not responsible for any typographical errors that may mislead customers concerning a product's description or its price. In addition, we may also change information on the site, such as product availability. Any errors will be corrected when discovered. BASICS Studio reserves the right to revoke any stated offers or products and correct any errors, inaccuracies, or omissions.

Cardholder Payment Liability:

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction.

  • Hold harmless: The customer will defend and hold BASICS Studio harmless in any suit or court action brought against Basics studio by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where BASICS Studio, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in BASICS Studio sole judgment is an infringement on a trademark, trade name, service mark, copyright belonging to others, or in a suit or court action brought against BASICS Studio for actions of the customer's employees which may occur.

  • Entire agreement: These Terms and Conditions, together with the Privacy Policy and those terms and conditions incorporated herein or referred to herein, constitute the entire agreement (collectively, the "Agreement") between you and each Covered Party relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.

  • Governing law: The laws of India shall govern the performance of these Terms and Conditions. You consent to the exclusive jurisdiction and venue of the courts located in Raipur, India, for all disputes arising out of, or relating to, the Terms and Conditions and use of this site

Delivery of Prints and Post Cards​:

Delivery is calculated at check out, All giclee prints are wrapped in acid-free paper and either mailed in tubes or for smaller prints in flat reinforced packages. If you have any problems receiving the print then please get in touch and we can track the package online.

Return Shipping of Prints:

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs from the original order are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item over INR1500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you return a giclee print and the print never arrives with us, then we cannot offer a refund.

If you are returning an undamaged print because you are unsatisfied with the product we cannot then refund you if the product arrives back with us damaged. In this case, you would have to try and claim back the cost of print from the postal service you use. For this reason, we strongly advise that you use shipping insurance when returning products. 

 

Delivery of Original Drawings:

Please get in touch if you are interested in any of the original drawings.

The collection of artwork is usually the safest method of exchanging artwork but this is not always an option. 

Smaller pictures can be packaged and sent in their frame with the glass included. However, for larger pictures there is a risk that the glass will break in transit and therefore we will have to discuss the various different methods of delivery: collection, the drawing sent unframed, the drawing sent in the frame without glass, or with perspex, etc. 

If the customer chooses to have the artwork delivered by courier they must decide if they want to ensure the artwork being aware that many courier services do not compensate artwork with glass. Once the delivery method is decided I will securely package and post the drawing however the customer must take full responsibility for the state in which the picture arrives. If there is damage to the frame or drawing then this can be taken up with the courier service provided the customer has chosen to insure the parcel. 

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